Troy Sims

troy at troysims dot com

PROFESSIONAL EXPERIENCE

Dell Services/Perot Systems, Plano, TX (4/09-present)
Systems Integration Specialist - Middleware Support

Federal Student Aid - (VDC) Virtual Data Center (3/11-present)
Government account
Class 6C Security Clearance
• Support middleware applications on 250+ servers for the Department of Education.
• Travel to customer site for disaster recovery (DR scenarios).
• Work across multiple third party vendors and contractors to develop and maintain relationship with the FSA customer.
• Technology experience: BladeLogic, Akamai, WAS6 & 7, Portal, QuickR, Windows2000, HP-UX, Sun Solaris, Linux RedHat, Wiley/SiteScope, DR Scenarios, IHS and Apache webservers.

Owens & Minor (7/10-8/10)
Healthcare account
• Assigned temporarily for two months supporting middleware across 65+ servers.
• Required to be brought up to speed quickly and learn the environment in a short amount of time.
• Technology experience: Weblogic, IIS, ChangeMan, Fuego, Windows 2000.

Apria Healthcare (4/09-3/11)
Healthcare account
*Received “Dell Services/Perot Systems MVP Award” for work on the Apria account.
• Initial WebSphere KT team lead for new account, supervising two employees with day to day coverage, deployments to QA/Training/Staging and Prod environments supporting 75 + servers, troubleshooting issues, installing and configuring new and existing applications. Garnered and developed relationship with Apria employees and customers through meetings, phone calls, emails, IM’s, and delivery of completed projects.
• Worked with third party support from IBM to troubleshoot and resolve issues with Websphere products through configuration changes, system updates and fixpacks.
• Traveled to customer site for KT (knowledge transfer), customer relationship development and maintenance and large project installation and support.
• Major accomplishments included working with cross functional teams to install and configure in a development, qa, training, staging, and production environment the following: WAS Portal 6.1, WSRR V7, IHS webserver 7.0, WPS v 7.0, including documentation and creation of SOP’s.
• Technology experience: ITCAM, SAVVION, ESB, MicroStrategy, WebSphere Portal, WSRR, IHS, WebSphere, AIX, DB2, shell scripting.

Sprint, Irving, TX (2/01-3/09)
Test/System Engineer, Testing Environments and Operations

*Received multiple “On the Spot” recognition awards and several “Excellence Awards”
• Setup, integrated, tested, and troubleshot web applications and 3rd party software in a nationally distributed Unix/NT network environment.
• Supported projects integrating applications within internal Sprint partners, creating technical support documentation code migration procedures and automation scripts.
• Configured, administered, and troubleshot upgrade of IBM WebSphere from 5.1 to 6.0 across 12 Development and Test Environments.
• Administered, configured, and managed Control-M job scheduling.
• Transitioned applications into test support group and created documentation to ensure on-going support.
• Troubleshot network connectivity issues and made recommendations on design and implementation of n-tier, distributed, applications.
• Administered/troubleshot IBM WebSphere, Netscape iPlanet/SunONE Server, BEA WebLogic, other 3rd party software.
• Documented procedures and set up information sheets to assist with future testing environment setup procedures associated with Sprint’s SPDE (sprint.com) software suite.
• Maintained a controlled, stable, and secure environment in which applications can perform interconnectivity, system, product, or regression testing.
• Ensured Mainframe and Distributed code migrations were performed accurately and timely within the set migration windows, delivering production ready code to a production staging server, copying temporary Mainframe modules to Production Libraries for temporary job fixes in production.
• Communicated effectively with my teammates in another location via email, IM, conference calls, text messages and phone calls.

Follett College Bookstores, Abilene, TX (8/96-01/01)
Assistant Manager, College Bookstore

*Received “Follet's Finest” award
• Resolved customer issues, scheduled employees during buyback (busy) season, delegated work flow to fellow associates.

Follett College Bookstores, Abilene, TX (06/00-7/00)
Network Administrator, Internship College Bookstore

• Installed, setup, and maintained a serial network with multiple users and workstations to increase productivity during textbook buyback season.

MANAGEMENT EXPERIENCE

• Team lead for Apria WebSphere transition team - oversaw scheduling of global team members supporting customer in CA. Managed customer expectations as a new account and supplied team status to upper management.
• Assistant Manager at Follett College Bookstores - scheduled, interviewed, coordinated temporary employees during buyback/rush times, developed and maintained relationships with professors for textbook adoption process.

TECHNICAL EXPERIENCE

Sun Solaris, AIX, HP-UX, Linux (RedHat, Knopix), Unix, Windows (3.0, 95, 98, XP, 2000, Vista, 7), Telnet, SSH, FTP, SFTP, Shell scripting, PHP, HTML, JavaScript, C, C++, VB 6, Technical documentation, IBM WebSphere 5.1-7.1, IBM WebSphere Portal 6.0-7.1, IBM WSRR 7.0, IBM WPS 7.0, IBM ITCAM, BEA WebLogic, SunONE Server, Microsoft IIS, HIS 6.0-7.1, BladeLogic, Akamai, QuickR, Wiley/Sitescope, ChangeMan, Fuego, Apache web server, Visio, Provision, Casewise, BMC Control-M, Netegrity Siteminder 5.5, JOOMLA, WordPress, Tumblr, Twitter, Facebook, Google +

EDUCATION

Department of Education Information Systems Security Awareness, CBT (2010-2011) • Required security training for work on FSA Government account
HIPAA and HITECH Act Online Training, CBT (2010) • Required security training for work on Apria Healthcare account
SQL Fundamentals Instructor Led, Irving, TX (2008) • Relational database concepts and terminology
WebSphere Administration, Instructor Led, Irving, TX (2007) • Administration and configuration of IBM WebSphere Application Server 6.0
WebLogic Administration, Instructor Led, Irving, TX (2007) • Administration and configuration of BEA WebLogic 7

BBA, Computer Science
Hardin-Simmons University, Abilene, TX (1996-2000)
• Core computer science classes included – Programming (C++,VB, HTML/XML) Databases, Linux, Assembly, Enterprise Systems.
• Core business classes included – Intro to Management, Economics, Finance, Accounting, Marketing.
• Member of student chapter of AITP (Association of Information Technology Professionals).


contact me: troy at troysims dot com
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